Privacy Policy

Effective Date: November 22, 2025
Last Updated: November 22, 2025
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At Ardia Care Homes Ltd., we are committed to protecting the privacy, confidentiality, and security of all personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in compliance with the Alberta Personal Information Protection Act (PIPA) and all applicable Canadian privacy laws.
By accessing our website or providing information to Ardia Care Homes, you consent to the practices described below.
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1. About Ardia Care Homes Ltd.
Ardia Care Homes Ltd. is a Private Supportive Living residence located in Red Deer, Alberta, providing senior living, personal care, and wellness services. Protecting resident and family information is central to our values of dignity, respect, and professionalism.
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2. Information We Collect
We collect personal information necessary to provide safe, high-quality care and to operate our services. This may include:
A. Personal Information

• Name, address, email, and phone number

• Age, date of birth, and emergency contact information

• Family and representative details

• Legal documentation (Personal Directives, POA, Guardianship Orders)

B. Health Information

• Medical history and health assessments

• Diagnoses and care needs

• Medication records

• Physician and healthcare provider notes

• Mobility, cognitive, and functional assessments

C. Service-Related Information

• Admission forms and questionnaires

• Billing and payment information

• Records of services provided

• Activity participation and care plans

D. Website & Digital Information
When using our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and analytics data (non-identifiable)

We do not collect financial information through our website.
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3. How We Use Personal Information
Ardia Care Homes uses personal information to:

• Provide safe, high-quality supportive living services

• Develop individualized care plans

• Coordinate care with healthcare providers

• Communicate with residents and families

• Maintain accurate records as required by AHS and licensing bodies

• Process billing and payments

• Enhance resident safety and emergency response

• Improve our services and website functionality

We will never use personal information for purposes unrelated to care without consent.
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4. Website Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to improve user experience and understand site traffic.
This data is anonymized and used only for statistical and website optimization purposes.
You may disable cookies through your browser settings.
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5. Sharing of Personal Information
Ardia Care Homes does not sell or rent personal information to third parties.
We may share information only with the following authorized parties:
A. Healthcare Providers
Physicians, pharmacists, therapists, and specialists involved in the resident’s care.
B. Emergency Services
When required to protect health, safety, or life.
C. Regulatory & Licensing Bodies
Alberta Health Services (AHS)
Alberta Health Accommodation Licensing
Accreditation bodies (if applicable)
D. Legal Requirements
We may disclose information if required by law, court order, or lawful request from authorities.
E. Designated Family Members or Substitute Decision-Makers
As authorized through consent or legal authority.
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6. Consent
We obtain consent for the collection, use, and disclosure of personal information in accordance with PIPA.
Consent may be:

• Express: written or verbal

• Implied: when information is provided voluntarily for a care-related purpose

• Substituted: from a legally authorized representative

Residents may withdraw consent, subject to legal or care-related limitations.
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7. Storage & Security of Information
We take extensive measures to protect all personal information:

• Locked file storage in secure on-site areas

• Password-protected digital systems

• Restricted access for authorized staff only

• Staff training on privacy and confidentiality

• Secure transmission methods for sensitive information

• Routine audits and compliance reviews

If a privacy breach occurs, steps will be taken to contain the breach, notify affected individuals, and review safeguards.
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8. Retention of Personal Information
Personal information is retained only as long as necessary to:

• Provide care

• Meet legal, regulatory, and professional standards

• Maintain records required by AHS and Alberta Health

When no longer required, information is securely destroyed (shredding, secure digital deletion).
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9. Access to Personal Information
Residents or authorized representatives have the right to:

• Request access to their personal information

• Request corrections to inaccuracies

• Receive information about how their data is used

Requests can be made in writing to our Privacy Officer.
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10. Third-Party Service Providers
We may use trusted third-party providers for:

• Pharmacy services

• Lab services

• Online scheduling tools

• Secure data storage or software

These providers are required to maintain confidentiality and comply with privacy laws.
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11. External Links
Our website may contain links to third-party sites.
Ardia Care Homes is not responsible for the privacy practices of external websites. Users are encouraged to review their respective privacy policies.
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12. Children’s Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect information from minors.
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13. Updates to This Privacy Policy
Ardia Care Homes may update this Privacy Policy periodically to reflect:

• Changes in legislation

• Updates in services

• Enhancements to privacy practices

The “Last Updated” date will be revised accordingly.